Shipping policy

Shipping Policy

Order patches before 1pm UK time (GMT +0) for same day dispatch on your order. Orders are not dispatched on weekends.

 UK Patch Orders:

  • Order before 13:00 GMT (UK) for same day dispatch on patches & stickers.
  • All orders are shipped via Royal Mail or Parcelforce.

Black Friday & November Orders:

  • Due to both exceptional demand, and a flurry of deliberate Royal Mail Strikes, there may be a delay on your order.
  • No orders will be fulfilled on the same day that they are placed; only in exceptional circumstances. All orders will be fulfilled within 48 hours of being placed.  This sentence overrides any other information in this policy. 
  • If you purchase Parcelforce 24 shipping, please remember that this is a 24-hour service, and not a next day service. Once we dispatch it, it's with you in 24 hours. We are a small business and do not have overnight fulfilment teams or huge volume discounts with carriers, so we cannot possibly offer a reliable next-day service - at least not in periods of such demand. You will receive your item faster than you would on Royal Mail, in every instance.

 International Patch Orders:

  • Order before 13:00 GMT (UK) for same day dispatch on patches & stickers.
  • Our international shipments take between 3-15 days, depending on the country and the distance within that country. 
  • All orders are shipped out with Royal Mail or Parcelforce but may be passed to a new carrier on the way to you.
  • There may be additional checks at customs and unforeseen delays to your order that are out of our control.

Orders of other products:

  • Orders containing vial protectors will be dispatched within 2 working days. Thus, orders placed on a Friday, Saturday, or Sunday, will be dispatched on the following Monday. Orders placed on a Monday, Tuesday, Wednesday, or Thursday, will be dispatched on the Friday.
  • Orders containing Buddy the Bear will be dispatched on the same or next working day.
  • Orders containing "Treat that Hypo!" products will be dispatched on the same or next working day.
  • If your order contains multiple of the above products, the longest dispatch period will apply.
  • It is not possible to expedite these timeframes. 
  • Clothing orders will be dispatched on the same day or next working days. In rare circumstances, garments make be dispatched as much as 3 working days after the order has been placed.

Tracking Numbers:

  • Orders sent with free shipping are sent with delivery-confirmation numbers, and not step-by-step tracking numbers. step-by-step tracking numbers are expensive and it is not possible to subsidize this cost. 
  • Type One Style support, like any retailer, can only see the same information as you on the tracking portal, and do not have access to any other information of any kind about the progress of an order.

Important information:

  • We deliver orders Monday-Friday, and Saturday if you are in the UK.
  • Business days are Monday-Friday, excluding national holidays.
  • We don't deliver on Sundays or national holidays.
  • If you place an order on a weekend or national holiday, we will process your order the next business day.
  • Orders must be delivered to a single address.
  • We will send you an order confirmation email and an email once your order has been dispatched.
    When you purchase or select a shipping service, this is the shipping service we dispatch your order on and pay the carrier to fulfil. The carrier does not guarantee it will meet all service levels and at busy times of the year there may be delays to your order, although it is quite unlikely. These events generally occur when carriers experience major disruption, such as COVID outbreaks in regional parcel sorting centers, or industrial action. You can contact support via hello@typeonestyle.com if you have any queries regarding your order.