Shipping policy

Shipping Policy

Order patches before 1pm UK time (GMT +0) for same day dispatch on your order. Orders are not dispatched on weekends.

UK Patch Orders:

  • Order before 13:00 GMT (UK) for same day despatch.
  • All orders are shipped via Royal Mail on a tracked Royal Mail priority service as standard, and shipping is free.

International Patch Orders:

  • Order before 13:00 GMT (UK) for same day despatch.
  • Our international shipments take between 3-15 days, depending on the country and the distance within that country. 
  • All orders are shipped out with Royal Mail but may be passed to a new carrier on the way to you.
  • There may be additional checks at customs and unforeseen delays to your order.

Important information:

  • We deliver orders Monday-Friday, and Saturday if you are in the UK. Business days are Monday-Friday, excluding national holidays.
  • We don't deliver on Sunday or national holidays.
  • If you place an order on a weekend or national holiday, we will process your order the next business day.
  • Orders must be delivered to a single address.
  • We will send you an order confirmation email and an email once your order has been dispatched.
    When you purchase or select a shipping service, this is the shipping service we dispatch your order on and pay the carrier to fulfil. The carrier does not guarantee it will meet all service levels and at busy times of the year there may be delays to your order, although it is quite unlikely. These events generally occur when carriers experience major disruption, such as COVID outbreaks in regional parcel sorting centres. You can contact support via who can look into your order further should you need them to.