FAQs

Ordering

    How long will it take to get my order?

    • Patches and stickers take between 1-3 days in the UK, on both 24 and 48 services. 24 generally arrives a day before 48. Royal Mail does not guarantee these services.
    • International delivery times, depending on the country, vary from 4-7 business days. Depending on the destination country postal service, for example, USPS or Deutsche Post, delays your order can take up to 15 business days.
    • Delivery services are not guaranteed by the carriers.
    • Step-by-step tracking is only included on £4.99+ shipping services. Under that, the tracking is only a delivery confirmation number.

    Do you have size guides?

    • Our patches and stickers are manufactured to the exact dimensions of the CGM devices and are a guaranteed fit.

    Can I order by telephone?

    • The fastest way to order is via the website. Alternatively, please e-mail hello@typeonestyle.com and our support staff can assist you. 
    • You can speak to our customer service team via the contact us page if you have any questions or would like an order drafted for you over the phone.

    Shipping and Delivery

    Who do you ship with?

    • We use Royal Mail UK and all international partners associated with Royal Mail Group PLC.
    • You can view more on our shipping policy here.

    How long does shipping take?

    • Patches and stickers take between 1-3 days in the UK, on both 24 and 48 services. 24 generally arrives a day before 48. Royal Mail does not guarantee these services.
    • International delivery times, depending on the country, vary from 4-7 business days. Depending on the destination country postal service, for example, USPS or Deutsche Post, delays your order can take up to 15 business days.
    • Delivery services are not guaranteed by the carriers.
    • Step-by-step tracking is only included on £4.99+ shipping services. Under that, the tracking is only a delivery confirmation number.

    Why hasn't my order been fulfilled?

    • Orders are only fulfilled before 13:00 UK time (GMT +0). If you placed your order after this time, it will be fulfilled the next business day before 13:00 UK time (GMT +0).

     

    Returns and Refunds

    How do I return my order?

    • Please e-mail hello@typeonestyle.com to return your order. More information can be found in our returns policy here.

    Can I return my order without a printer?

    • In most cases, yes. Please mention this when contacting our team at hello@typeonestyle.com and they can accommodate this request.

    Can I exchange my order?

    • Absolutely, please get in touch at hello@typeonestyle.com

    I have returned my item, where is my refund or exchange?

    • Please contact hello@typeonestyle.com quoting your order number so that we can provide you with an update. Funds can take up to 7 working days to appear in your account and are always (and only) refunded to the original payment method.

    Discounts

    My discount code won't work - what do I do?

    • Please get in touch with us at hello@typeonestyle.com. We will investigate the issue and if there is a mistake then we provide you with a unique code with an even bigger saving for your troubles.

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