FAQs

Ordering

How long will it take to get my order?

• Patches and stickers take between 1-3 days in the UK, on both 24 and 48 services. 24 generally arrives a day before 48. Royal Mail does not guarantee these services.
• International delivery times, depending on the country, vary from 4-7 business days. Depending on the destination country postal service, for example, USPS or Deutsche Post, delays your order can take up to 15 business days.
• Delivery services are not guaranteed by the carriers.
• Step-by-step tracking is only included on £4.99+ shipping services. Under that, the tracking is only a delivery confirmation number.

Do you have size guides?

• Our patches and stickers are manufactured to the exact dimensions of the CGM devices and are a guaranteed fit.

Shipping and Delivery

Who do you ship with?

• We use Royal Mail UK and all international partners associated with Royal Mail Group PLC.
• You can view more on our shipping policy here.

How long does shipping take?

• Patches and stickers take between 1-3 days in the UK, on both 24 and 48 services. 24 generally arrives a day before 48. Royal Mail does not guarantee these services.
• International delivery times, depending on the country, vary from 4-7 business days. Depending on the destination country postal service, for example, USPS or Deutsche Post, delays your order can take up to 15 business days.
• Delivery services are not guaranteed by the carriers.
• Step-by-step tracking is only included on £4.99+ shipping services. Under that, the tracking is only a delivery confirmation number.

Why hasn't my order been fulfilled?

• Orders are only fulfilled before 13:00 UK time (GMT +0). If you placed your order after this time, it will be fulfilled the next business day before 13:00 UK time (GMT +0).

 

Returns and Refunds

How do I return my order?

• Please contact us via our contact form in the help center to return your order. More information can be found in our returns policy here.

Can I return my order without a printer?

• In most cases, yes. Please mention this when contacting our team at via our contact form in the help center and they can accommodate this request.

Can I exchange my order?

• Absolutely, please get in touch at via our contact form in the help center.

I have returned my item, where is my refund or exchange?

• Please contact us via our contact form in the help center quoting your order number so that we can provide you with an update. Funds can take up to 7 working days to appear in your account and are always (and only) refunded to the original payment method.

Discounts

My discount code won't work - what do I do?

• Please get in touch with us via our contact form in the help center. We will investigate the issue and if there is a mistake then we provide you with a unique code with an even bigger saving for your troubles.