Shipping Policy

Order patches before 1pm UK time (GMT +0) for same day dispatch on your order. Orders are not dispatched on weekends.

UK Patch Orders:

  • Order before 13:00 GMT (UK) for same day despatch.
  • All orders are shipped via Royal Mail on a tracked Royal Mail priority service as standard, and shipping is free.

International Patch Orders:

  • Order before 13:00 GMT (UK) for same day despatch.
  • Our international shipments take between 3-15 days, depending on the country and the distance within that country. 
  • All orders are shipped out with Royal Mail but may be passed to a new carrier on the way to you.
  • There may be additional checks at customs and unforeseen delays to your order.

All international orders are sent on a priority 5-7 working day service. Currently, due to the impact of the pandemic on carriers in different countries, we are seeing deliveries in 7 to 25 working days, depending on the country. We cannot speed up your order once it is dispatched and handed to the carrier in your country.

Important information:

  • We deliver orders Monday-Friday, and Saturday if you are in the UK. Business days are Monday-Friday, excluding national holidays.
  • We don't deliver on Sunday or national holidays.
  • If you place an order on a weekend or national holiday, we will process your order the next business day.
  • Orders must be delivered to a single address.
  • We will send you an order confirmation email and an email once your order has been dispatched.

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