Operations Manager

Operations Manager (Hiring Now)

Role Responsibilities

  • Lead, manage, and support our small team across fulfilment, pick & pack, production, and dispatch functions.

  • Ensure high levels of order accuracy, minimal packing errors, and customer satisfaction.

  • Continuously improve speed and quality of fulfilment without compromising accuracy.

  • Assign daily tasks and ensure team members are clear on priorities, targets, and the wider picture.

  • Delegate tasks appropriately, matching workloads to skills and development needs.

  • Identify inefficiencies across warehouse workflows and implement lean operational practices.

  • Standardise SOPs and continuously review and refine them to support scaling.

  • Track key operational metrics and create weekly and monthly performance reports.

  • Demonstrate emotional intelligence and adapt your leadership style to individuals’ needs.

  • Train new and existing staff on operational procedures, health and safety, and other applicable procedures.

  • Identify development needs and support individual growth through coaching and feedback with the CEO.

  • Be mindful of group dynamics and pro-actively take steps to ensure a positive and productive environment.

  • Conduct regular one-to-ones, provide constructive feedback, and set clear objectives.

  • Manage performance issues daily, fairly, and supportively. Address interpersonal issues calmly and professionally to maintain a healthy working environment.

  • Encourage a strong team ethic and personal accountability. Set clear individual and team KPIs aligned with business objectives.

  • Enforce safe working practices, correct use of equipment, and cleanliness standards.

  • Communicate clearly about delays, operational constraints, or insights from the warehouse floor.

  • Think critically about decisions of all kinds so as to ensure "right first time" approach and ask for advice / soundboard / sanity check whenever helpful

  • Own the onboarding and training experience for new hires to ensure a smooth start.

  • Any other responsibilities that may reasonably be required as part of the role.

The package:

  • Full-time role working Monday to Friday on site 08:00 to 16:30.

  • Competitive Salary.

  • Private healthcare provided by the company.

  • Company pension scheme.

  • Option to trade bank holidays for extra annual leave.

  • 20 days holiday (excluding bank holidays).

Requirements:

  • Demonstrable line management and leadership/coaching experience.

  • Experience working in an operational/warehouse environment.

  • Positive, optimistic, and personable attitude.

  • Be punctual, organized, and pro-active.

  • Have a genuine desire to help people and do good, and incorporate this in your work.

  • Maintain a high level of integrity and always put the needs of our customers/patients first.

Reasonable adjustments:

  • We want to give everybody the opportunity to perform their best at work or at interview, please let us know if you require any adjustments to be made

-          Ready to apply? Email your CV and covering letter to us at support@typeonestyle.com.